Help & Support

Complete guide to using Dropola for your events

Quick Navigation

Account Setup Guide
Event Creation Tutorial
Event Management Guide
QR Code Sharing Methods
Photo Upload Instructions
Digital Guestbook Features
Download Your Media Files
Best Practices & Tips

Getting Started

1 Account Registration

Step 1: Click the "Login/Register" button in the top navigation

Step 2: Fill in your email address and create a secure password

Step 3: Confirm your password and click "Register"

Step 4: Check your email for a verification link

Step 5: Click the verification link to activate your account

Important: You must verify your email before you can create events. If you don't receive the verification email, check your spam folder or use the "Resend Verification" option.
2 Logging In

Step 1: Click "Login" in the top navigation

Step 2: Enter your email and password

Step 3: Click "Sign In" to access your dashboard

Forgot Password? Use the "Forgot Password" link to reset your password via email.
3 Profile Setup

Step 1: After logging in, click "Profile" in the navigation

Step 2: Add your first name, last name, and phone number

Step 3: Click "Update Profile" to save your information

Optional: Change your password using the "Change Password" section

Creating Events

1 Access Event Creation

Step 1: Log into your account and go to the Dashboard

Step 2: Click the "Create an Event" button

Step 3: A modal window will open with the event creation form

2 Fill Event Details

Event Name: Choose a descriptive name (e.g., "John & Emma's Wedding")

Event Date: Select the date when your event will take place

Description: Add a brief description that will be visible to guests

Pro Tip: Use a clear, memorable event name as it will appear on the upload page for your guests.
3 Create Your Event

Step 1: Review all the information you've entered

Step 2: Click "Start My Event" to create the event

Step 3: Your event will be created with a unique 6-character code

Step 4: You'll be redirected to your dashboard where you can see your new event

Event Duration: Events automatically expire 30 days after creation date. You can extend this by creating a new event if needed.
4 What Happens Next
  • A unique QR code is generated for your event
  • An upload page is created for guests to share photos and videos
  • Storage space is allocated for your event files
  • You can start customizing your event settings

Managing Events

1 Viewing Your Events

Dashboard: All your events are displayed on the main dashboard

Event Cards: Each event shows key information including:

  • Event name and cover image
  • Status (Active, Inactive, or Expired)
  • Number of uploaded files
  • Number of guestbook messages
  • Storage usage
  • Event code and dates
2 Editing Events

Step 1: Click the edit button (pencil icon) on any event card

Step 2: Modify the event details in the edit modal:

  • Event Name: Change the display name
  • Description: Update the event description
  • Guestbook: Enable or disable guestbook functionality
  • Event Status: Activate or deactivate the event

Step 3: Click "Save Changes" to update your event

Note: Event code and date cannot be changed after creation.
3 Adding Event Cover Images

Step 1: Open the edit modal for your event

Step 2: Scroll to the "Event Cover Image" section

Step 3: Click "Choose File" and select an image

Step 4: Supported formats: JPEG, PNG, JPG, WebP

Step 5: Maximum file size: 5MB

Step 6: Click "Save Changes" to apply the cover image

Cover Image Tips: Use high-quality images with good contrast. The cover image appears on both the event page and the guest upload page.
4 Enabling/Disabling Events

Active Events: Guests can upload files and leave guestbook messages

Inactive Events: Guests cannot upload or leave messages, but you can still view and manage the event

To Change Status:

  • Open the edit modal for your event
  • Check or uncheck the "Event Active" option
  • Click "Save Changes"
Use Case: Temporarily disable events during maintenance or when you want to stop new uploads.
5 Deleting Events

Step 1: Click the delete button (trash icon) on the event card

Step 2: Confirm the deletion when prompted

Warning: This action cannot be undone and will permanently delete:

  • All uploaded files
  • All guestbook messages
  • Event settings and data
Important: Make sure to download any important files before deleting an event!

Sharing Events

1 Understanding Event Sharing

Each event has a unique upload page that guests can access to share photos and videos. There are several ways to share this with your guests:

  • QR Code: Scan or share the QR code image
  • Direct Link: Share the event URL directly
  • Event Code: Share the 6-character event code
2 Using QR Codes

Step 1: On your event card, click the QR code icon

Step 2: The QR code will open in a lightbox

Step 3: Right-click and save the QR code image

Step 4: Share the QR code image with your guests

Step 5: Guests can scan the QR code with their phone camera to access the upload page

QR Code Benefits: Easy to share, works offline, and provides a professional touch to your event.
3 Sharing Direct Links

Step 1: Click the link icon on your event card

Step 2: The event URL will be copied to your clipboard

Step 3: Paste the link in messages, emails, or social media

Step 4: Guests can click the link to access the upload page

Link Format: The URL follows the pattern: https://dropola.com/event/[EVENT_CODE]/upload

File Uploads

1 How Guests Upload Files

Guests can upload files to your event through the dedicated upload page:

Step 1: Guests access the upload page via QR code, link, or event code

Step 2: They see your event name and description

Step 3: They select files to upload (photos and videos)

Step 4: They enter their name (optional but recommended)

Step 5: They click "Upload Files" to submit

2 Supported File Types

Your event accepts various file types:

  • Images: All image formats supported by the browser
  • Videos: All video formats supported by the browser
3 Managing Uploaded Files

As the event owner, you can manage all uploaded files:

Viewing Files:

  • Click the "View" button on your event card
  • Browse all uploaded files in a gallery view
  • See file details including uploader name and timestamp
  • Preview images and videos directly in the browser

Deleting Files:

  • Click the trash icon on any file card
  • Confirm the deletion when prompted
  • Deleted files cannot be recovered
4 Storage Management

Storage Limits:

  • Each event has 5GB of storage space
  • Storage usage is displayed on your event card
  • Progress bar shows how much space is used
  • You'll be notified when approaching the limit

Managing Storage:

  • Delete unnecessary files to free up space
  • Download and backup important files
  • Consider creating a new event if you need more space

Guestbook

1 Enabling Guestbook

Step 1: Edit your event settings

Step 2: Check the "Enable Guestbook" option

Step 3: Save your changes

Result: Guests will see a guestbook form on the upload page

Flexibility: You can enable or disable the guestbook at any time, even after guests have left messages.
2 How Guests Leave Messages

When guestbook is enabled, guests can leave messages:

Step 1: Guests access the event upload page

Step 2: They see the guestbook form alongside the upload form

Step 3: They enter their name

Step 4: They write their message

Step 5: They click "Submit Message"

3 Managing Guestbook Messages

Viewing Messages:

  • Click "View" on your event card
  • Scroll to the "Guestbook Messages" section
  • Read all messages left by guests
  • See guest names and timestamps

Deleting Messages:

  • Click the trash icon on any message
  • Confirm the deletion when prompted
  • Deleted messages cannot be recovered

Exporting Messages:

  • Click "Export Guestbook" button
  • Download a PDF file with all messages
  • Perfect for keeping a permanent record
4 Guestbook Best Practices
  • Enable Early: Turn on guestbook before sharing your event
  • Encourage Participation: Mention the guestbook when sharing your event
  • Moderate Content: Review and remove inappropriate messages
  • Export Regularly: Download messages periodically for safekeeping
Memory Keeper: Guestbook messages create lasting memories and can be treasured long after the event.

Downloads

1 Downloading Individual Files

Step 1: View your event details

Step 2: Find the file you want to download

Step 3: Click the download button (cloud arrow icon)

Step 4: The file will download to your device

File Preservation: Downloaded files maintain their original quality and format.
2 Downloading All Files as ZIP

Step 1: View your event details

Step 2: Click "Download all as ZIP" button

Step 3: Wait for the ZIP file to be generated

Step 4: The ZIP file will download automatically

Step 5: Extract the ZIP file to access all your event files

Bulk Download: Perfect for backing up all event files at once or sharing with others.
3 Exporting Guestbook

Step 1: View your event details

Step 2: Scroll to the guestbook section

Step 3: Click "Export Guestbook" button

Step 4: A PDF file will be generated and downloaded

Step 5: The PDF contains all guestbook messages in a formatted layout

PDF Export: Guestbook exports are only available if you have guestbook messages.
4 Download Strategies

Regular Backups:

  • Download files periodically during your event
  • Create backups before making major changes
  • Download everything before event expiration

Organization Tips:

  • Create folders to organize downloaded files
  • Use descriptive names for ZIP files
  • Keep guestbook PDFs with your event files
Important: Download all important files before your event expires, as expired events may be permanently deleted.

Tips & Tricks

Event Planning Tips
  • Create your event a few days before the actual date
  • Test the upload page yourself before sharing
  • Use a memorable event name that guests will recognize
  • Add a clear description to help guests understand the event
  • Enable guestbook early to capture messages throughout the event
Sharing Best Practices
  • Print QR codes and place them at your event venue
  • Share the event link in your event invitations
  • Post the QR code on social media before the event
  • Send reminders to guests during the event
  • Consider creating multiple events for different occasions
Management Tips
  • Regularly check your event dashboard for new uploads
  • Download files periodically to avoid storage issues
  • Moderate guestbook messages to maintain quality
  • Use the event status to control when guests can upload
  • Keep your event active until you're sure all guests have shared
Backup Strategies
  • Download all files before event expiration
  • Export guestbook messages regularly
  • Create multiple backups of important files
  • Organize downloaded files by date or uploader
  • Consider cloud storage for long-term backup
Need More Help? If you have specific questions or need assistance, please contact our support team through the contact form on our website.