Refund Policy

01Overview

Dropola is free to start. Dropola Pro (€24.99) and Dropola Premium (€49.99) are one-time purchases for a single event — there is no recurring subscription, and prices shown include VAT.

Payments are processed securely by Stripe. We do not store your full card details.

02When you can get a refund

As a general rule: if your event date hasn't been reached yet, and no media has been uploaded to or downloaded/exported from your gallery, your purchase is refundable. Once your event has taken place, or media has been uploaded or downloaded, we can no longer promise a refund — the paid features have already done their job.

We'll still review requests case by case even after that point, for example if:

• You were charged twice for the same upgrade, or charged the wrong amount.
• A technical problem on our side prevented you from using what you paid for and we could not fix it promptly.
• You are an EU consumer exercising your statutory right of withdrawal, where it still applies (see below).

03What happens after a refund

Before requesting a refund, download anything you'd want to keep from the paid features — a guestbook export (CSV/PDF) or a full media ZIP download. Those export tools are only available on Pro and Premium, so they stop working once you're refunded.

If we approve a full refund:

• The payment is returned in EUR to your original payment method via Stripe.
• Depending on your bank, it may take 5–10 business days to appear on your statement.
• Your account moves back to the Free plan, which allows one active event.
• Paid-only features are turned off: password protection, media moderation, guestbook export, ZIP downloads, custom colours and cover image, hidden Dropola branding, and priority support (as applicable to the plan you had).
• Your event's guest-upload window and media-access window are recalculated to the Free plan's limits (1 month to upload, 30 days of access) instead of the longer windows Pro (3 months / 6 months) or Premium (6 months / 1 year) provide.

If you had more than one active event under Pro or Premium, the Free plan's one-event limit will apply to your account afterwards — email [email protected] if you're not sure how this affects your events.

Partial refunds may be issued in exceptional cases. If only part of a payment is refunded, your paid plan benefits usually stay active.

Your photos and videos are not deleted automatically when a refund is processed, but they become subject to the Free plan's storage, upload-window, and access-window limits described above.

04When refunds may not apply

We may decline a refund if:

• The event has already ended and you have downloaded or exported the gallery using paid features.
• The refund request is made long after purchase without a valid reason.
• Your account or event was suspended for breaking our Terms of Service.
• A chargeback was opened with your bank instead of contacting us first — we still handle these case by case, but reaching out to support is faster and avoids chargeback fees on both sides.

05EU right of withdrawal

If you are a consumer in the European Union, you have a 14-day right to withdraw from a distance contract, starting on the day of purchase.

Because Dropola provides a digital service that can begin immediately after purchase, at checkout we ask you to confirm you want the upgrade to start right away. Once you've started using the paid features, your withdrawal right may end, or you may only be entitled to a refund of the part not yet supplied — we'll work this out with you if you contact us within the 14-day window.

If you believe your withdrawal right still applies, contact [email protected] and we will review your request under applicable EU consumer law.

06Questions

For refund requests or questions about a charge, email [email protected]. Please include the email on your account and, if you can, the date and amount of the payment.